Students agree to the following policies when making purchases at our studio:
Pricing Policy: Pricing is subject to change without notice
Age Policy: Clients must be 18+ to participate in classes/events and bring a photo ID on first visit.
Liability Waiver: Clients must sign a liability waiver prior to participating in classes.
Purchase Policies: NO REFUNDS. Classes are non-refundable and non-transferable. No Exceptions. Merchandise is non-refundable unless it is found to be defective. Notify us within 5 days of purchase to receive a studio credit.
Expiration Dates: Classes and services expire from their date of purchase at these rates:
1. Single Class: 30 days
2. Member classes: 45 days
3. Single Open Practice: 30 Days
4. 10 Open Practice Sessions: 60 Days
5. Private Lesson: 60 Days
6. 4 Private Lessons Pack: 4 Months
Expiration dates cannot be extended. No exceptions.
Cancellation/No-Show Policy: A 8 hour notice is required to cancel classes. Students who no-show or late cancel will forfeit their class credit and will be charged a $20 fee. No exceptions.
Student Minimum Policy: The studio may cancel classes within 6 hours if less than 4 students are signed up.
Class Availability: Some months may have more or fewer classes than others dependent on the time of the year, seasons, instructor availability.
Tardiness Policy: Clients that are more than 5 minutes late will not be allowed to participate in the class and will forfeit their class fee. No exceptions.
No Spectator Policy: Spectators are not allowed to watch classes at the studio in order to protect the privacy and comfort of our students.
Phone Policy: Please respect your fellow classmates and your instructor by silencing and putting your phone away during class time. If you must take a call, please only do so in emergency situations and step away from the classroom.
Photo Policy: Phones/photos/videos are not allowed during class time. Photos/videos can only be taken during the last run through/freestyle portion of classes or Open Practice with the explicit permission of a staff member and your fellow classmates. Please be respectful of your fellow instructors and classmates' privacy. No-means-no.
Waiting List: Once a student is bumped up from the waiting list into the class, they are responsible for attending. The same late cancel/no-show policies apply. If you know you will no longer be able to attend the class you are waitlisted for, remove yourself from the waitlist.
Studio Etiquette: Happy Kiss Pole Fitness is a judgement free zone. All students should be respectful and supportive of their fellow classmates and instructors. No bullying, gossip or disrespect will be tolerated. Such behavior will result in removal from the studio and forfeiting your class fees.
Cleaning Etiquette: Please clean your equipment after use ensuring that all grip aid is removed. If you climbed the pole during class, make sure to climb and completely clean the pole.
Injury Prevention: Our instructors are certified and trained to teach in their form of dance/fitness. Students may not, under any circumstances, instruct or spot each other. All instruction/spotting must be performed by an instructor. Please proceed at your own pace and do not exceed your current capabilities. Your instructor is there to guide you but you are always responsible for knowing your own limitations. Always follow your instructor's cues and adhere to the lesson structure. Our curriculum is progressive in nature and is designed to meet you at your current level. If you do not follow the lesson structure and instead attempt to do your own thing, it is not only disruptive to the class, but also presents a safety concern.
Intoxication: Alcohol or drugs are not allowed to be consumed prior or during any physical activities at the studio. Consumption of alcohol or drugs places you, the students, instructors and Happy Kiss staff in danger. We reserve the right to refuse service, without refund or credit, to anyone who is or appears to be intoxicated.
Medical Conditions: Stay home if you are sick. Please check with your physician if you have any medical issues prior to signing up for classes. Information regarding any past or present illnesses, surgeries, diseases or conditions that may limit your ability to participate in any of our classes, should be disclosed to us at the time of registration. Enrollment in any of our classes is done so at your own risk. Always disclose any concerns or conditions to your instructor so they may allow for appropriate modifications. You are responsible for respecting your own limits. If you are pregnant or planning to become pregnant, you cannot attend classes without a written doctor's note of approval.
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2. To improve customer service
3. To process payments
4. To send periodic emails
5. To contact you.
1. Stay home if you’re sick.
2. Masks are optional.